RapidReach Helpdesk and CRM

Modern business operates without pause. Just in time production, and an IT dependent world requires an instant response to system failures and a consistent organized response to outages, whether planned or unexpected. RapidReach can provide a common, consistent system for managing events across applications and platforms. Take a proactive approach to event management!

RapidReach Helpdesk and CRM allows you to:

• call in expert teams to resolve problems

• quickly request staff to respond to disturbances and inform them when they are resolved

• keep clear records of who received messages, and when

• notify clients about computer or production breakdowns

• update management on recent developments

• generate a large number of reports

Benefit by using RapidReach for Helpdesk and CRM:

• Affected business units and individuals are notified much more quickly.

• Provide a common platform for system operators, so that the notification process is consistent, whether the application team prefers pagers, phones, email or fax.

• Avoid time consuming and tedious calling.

• Fully and instantly prepare reports, and generate statistical information for follow up and analysis.

System or Service?

We do both! You can purchase either a RapidReach System or subscribe to the RapidReach Service. If you are not sure which is better for you, click here.